Job Description

About Clicrite:  

Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands-on, collaborative, and built on real problem-solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future.

 ​​​​ Our Core Values:

• Bring positive energy to every interaction

• Communicate honestly and directly

• Foster mutually beneficial relationships

• Keep the end user in mind

• Take initiative and fill gaps without excuses

The Role: 

As an T2 Helpdesk Engineer, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder. 

Responsibilities:   

• Monitor service tickets and respond promptly and appropriately.  

• Provide advance technical support remotely and provide onsite support as needed.

• Maintain and support clients' server and network environment.

• Document all communication and steps taken in the service ticket for future reference. 

Key Qualifications: 

• MSP Experience: At least three years of T2 experience within an MSP

• Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles 

• Additional Skills: Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly. 

Preferred Skills: 

• Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. 

• Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. 

HR Information:
Salary: $85,000-$100,000 a year depending on experience
Full-time, permanent position 
Schedule: Monday to Friday, 9 AM to 6 PM Eastern
In-office position in Hillside, NJ

Job Tags

Permanent employment, Full time, Work at office, Monday to Friday,

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