Job Description

Job Description

About Enso Sauna Studio:

Starting in 2024, Enso Sauna Studio is a new wellness destination dedicated to providing clients with exceptional experiences through state-of-the-art saunas, contrast therapy and red light therapy, all while providing exceptional customer service. With three thriving locations currently in New Jersey and Long Island, NY, we are now set to open our fourth location in midtown Manhattan, with many more studios set to open in the years to come. This is an exciting opportunity to join a growing company and team at its early stages, in a fun, health and wellness-focused environment!

About the Role:

Reporting to the Studio Manager, the Sauna Studio Assistant aids in delivering unparalleled wellness experiences to all customers in the space. This role is responsible for managing client sessions, inquiries, and overall studio cleanliness during their shift. We are looking for enthusiastic and sales-focused individuals with a passion for wellness to join our front desk team part-time , and be a part of our brand new location!

Core Job Responsibilities:

• Client Engagement: Welcoming clients upon arrival, ensuring they feel valued and comfortable.
• Appointment Management: Schedule and confirm sauna sessions, efficiently managing the booking system to optimize availability.
• Communication:  Answer phone calls and respond to emails promptly, providing accurate information about our services, products, and promotions.
• Transaction Handling :  Process payments, issue receipts, and manage the cash register with accuracy and integrity.
• Reception Area Maintenance: Maintain a clean, organized, and inviting front desk and lobby area to reflect the studio’s luxury standards.
• Customer Service:  Address client inquiries, concerns, and feedback professionally, utilizing strong customer service skills to ensure a consistently exceptional guest experience.
• Team Collaboration: Coordinate with other studio assistants and management to ensure seamless service delivery and client satisfaction.

Required Qualifications:

• 1-2 years of previous customer service experience, ideally in a hospitality environment
• Excellent communication skills, both written and verbal
• Friendly and professional demeanor with a focus on delivering outstanding customer service
• Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate studio operating hours
• Passion for health & wellness!

Compensation & Benefits:

• Base wage of $17-19  per hour commensurate with experience
• Career advancement opportunities within a fast-growing company

Legal work authorization in the United States is required for consideration for this position.

Enso Sauna is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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