Job Description

Job Description

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Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Responsible for assisting the supervisors in the day-to-day activities of the Outreach phlebotomy team. Performs as a phlebotomist as scheduled and directed by the Outreach Phlebotomy Supervisor. Performs all assigned tasks to maintain workflow and effective delivery of phlebotomy services.

Safely and accurately performs venipunctures, arterial (not currently indicated or required), and capillary specimen collections as requested in adults, children and infants. Includes interpretation of physician orders and insuring all requests are accurately and completely entered into the information system and perform registration function(s). Completes all required compliance processes related to Orders/Patient Check In/Collection.

Flexibility and Travel among all Outreach sites is required.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

Assists the Supervisors with workflow, training/competency assessments (including direct observations), schedules, and staffing needs at several locations.

Assists the Supervisors in monitoring and ordering of supplies; Assist in the Site Safety assessments for Outreach (Zero Harm Rounding/Monitoring) ; Assist and responsible for ensuring Outreach sites are Clean and Safe for staff and patients according to regulatory and organizational policies and procedures.

Uses hospital and laboratory computer systems to obtain information, clarify requests, order and receive specimens to facilitate accurate and timely completion of testing or to obtain vital information. Demonstrates understanding of Laboratory Compliance Plan and procedures.

Investigates and resolves problems related to phlebotomy and customer service. 

Must have knowledge of collection and ordering requirements for reference labs. Must have knowledge of collection and ordering needs for each Outreach collection site and Outreach client with a LSA (Laboratory Services Agreement). Demonstrates knowledge of Laboratory Compliance policies and procedures. Has knowledge of specific insurance plans.

Required to collect specimens and support staff at all Outreach collection locations, client locations as well as other healthcare facilities as needed. Safely collects quality samples according to laboratory policies and procedures (for the accurate and timely completion of testing). Collects culture specimens as required. Utilizes courier car if necessary. Must meet required safe driver standards.

Effectively and clearly communicates regularly with Outreach Phlebotomy Supervisor, Outreach leadership and Laboratory leadership as needed. Effectively supports the Outreach Phlebotomy Supervisor with all needs including but not limited to selecting candidates for potential employment and coordinating those interviews/recruitment, coordinating staffing coverage when gaps arise, ensuring all staff have all required tasks completed on time, coaching staff to performance standards, addressing staff when inappropriate behavior arises, etc.

Enhances professional growth and development of self, department staff, other hospital personnel, community and students by participation in continuing education, and in-service training. Ensures all staff are offered professional growth opportunities and assists with coordination and scheduling of those opportunities.

Implements ICARE principles using communication skills and human relations to promote quality patient care and productive working environment.

Performs other duties as assigned.

Education, Credentials, Licenses:

• High School Diploma or GED
• Valid Driver’ License/meet Medical Center’s Insurance requirement (necessary to work for Outreach due to the need go to multiple OP sites and Outreach client sites, and possibly drive a laboratory vehicle)

Specialized Knowledge:  

• Organizational skills
• Manual dexterity
• Demonstrate problem solving skills
• Excellent communication and human relation skills

Kind and Length of Experience:  

• 1 Yr. Phlebotomy Experience
• Successful Completion of Phlebotomy Training Program, including collections of adults, children, newborns, geriatrics and difficult collections
• Excellent customer service experience

DESIRABLE

• Ability to use Microsoft office tools.
• Ability to use PPID collection technology.
• Demonstrates personnel scheduling abilities.
• Experience with Inpatients, Long Term Care Patient, Outpatients
• Demonstrates broad understanding of LIS
• Demonstrates broad understanding of HIS

Demonstrates understanding of customer service initiatives.

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

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