Job Description

Job Description

Job Description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Junior MDM Analyst in a hybrid capacity for our Rochester office. You will be providing high quality market data administration, Market Data Management (MDM) inventory support and vendor management to our global managed service customers. This role is an entry level, integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organization. The key activities are to ensure the costs are allocated accurately within the software, reconcile market data invoices and prepare reports on a monthly and ad hoc basis. You will become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business. You will be promoting the managed service activities, new features and projects that may benefit the customer and increase revenues. In collaboration with your team members, you will be essential in demonstrating the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations. You will be contributing to and participating in regular service review meetings or conference calls with customers and relevant staff members.

This position is subject to a hybrid schedule with 3 days in the Rochester office and 2 days work from home.

ESSENTIAL JOB RESPONSIBILITES

• Process requests from our customers in a way that will delight them
• Maintain market data inventory accurately using Calero's cutting edge MDM software
• Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
• Support development and maintenance of bespoke client functionality
• Co-ordinate software updates within our global team, including internal testing
• Assist Customer in User Acceptance Testing
• Prepare, monitor, verify and distribute reports on a regular basis, regarding Service Level Agreement metrics
• Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
• Own all relevant documentation, including customer process documents, keeping them up to date

EDUCATION/SPECIAL LICENSES OR CERTIFICATION

• Preferred degree in IT/Finance/Business related subject

SKILLS

• Excellent Excel skills
• Basic SQL skills desirable but not essential

COMPETENCIES

• Excellent verbal, written, and non-verbal communication skills
• Lead by example by maintaining strong ethics, values, trust and integrity
• Problem solving and technical skills
• Excellent detection for errors in detailed numerical reports
• recommend/take corrective action promptly and proactively
• Ability to work independently and collaboratively with all levels of staff and management

Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The pay range for this role is $20.00-$21.50 an hour. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

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