Job Description
Are you a dynamic, outgoing, people person with at least 2 years experience at the front desk in a multi-doctor dental office? If so, this may be the perfect job for you! We are looking for a new associate to be the voice of the Practice – offering a warm welcome as you answer patient calls. This person must have excellent communication skills, be able to sit for stretches of time, be able to assist patients even with background noise, be detail oriented, flexible and demonstrate active listening skills. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position as is remaining calm under pressure.
As a Business Assistant, you will be the first point of contact for our Practice. To be successful as a Business Assistant, you should have a pleasant personality, as this is also a customer service role. Ultimately, a Business Assistant’s duties and responsibilities are to ensure all callers are greeted with positivity and compassion and to execute administrative tasks to the highest quality standards.
Duties:
- Greet and welcome patients and other callers in a friendly, warm, welcoming, and professional manner. Always wearing a smile.
- Answer, screen and/or forward incoming calls, directing them to the appropriate team or individual
- Triage emergency and urgency patients, gathering all required information
- Schedule appointments and manage the appointment calendar utilizing block scheduling
- Maintain patient records and update information as necessary
- Make new patient reminder calls
- Assist with administrative tasks such as filing, emailing, faxing, and scanning documents
- Ensure compliance with HIPAA regulations to protect patient privacy
- Provide excellent customer service and address patient inquiries or concerns
Experience:
- Proven customer service focused experience is a must
- At least 2 years experience as a DENTAL front desk receptionist/business assistant in a multi-doctor practice is preferred
- Ability to articulate clearly over the phone and in writing
- Familiarity with dental terminology and procedures
- Proficiency in using office software such as Microsoft Office Suite
- Knowledge of electronic medical record systems is desirable (Dentrix is a plus!)
- Strong organizational skills and attention to detail
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Above all, a Customer Service Attitude!
Please note that this job description is not exhaustive and additional responsibilities may be assigned as proficiencies are obtained.
We offer competitive pay based on experience. The position is eligible for our bonus program.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional patient service, we would love to hear from you. Apply now to join our team as a Business Assistant.
Davis and Beyer Dental Health Professionals is a private practice in Venice, FL. We are patient-centric, fast-paced, compassionate and professional. Our goal is to have every patient leave with a smile!
Job Type: Full-time
Salary: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Profit Sharing
- AD&D insurance
- Bonus Program
- Dental insurance
- Disability insurance
- Employee discounts (In-house spa)
- Free parking
- Health insurance
- Life insurance
- Long-term disability insurance
- On-the-job training
- Paid sick time
- Paid time off
- Uniform allowance
Setting: Private Dental practice
Schedule: Monday - Thursday open 7:30 - 5, Friday 7:30 - 3
Experience:
Job Tags
Hourly pay, Full time, Private practice, Work at office, Flexible hours,