Job Description

Job Description

Our client is a well-known consumer product manufacturer. They are seeking a detail-oriented individual to join the team as a Customer Service Associate. This position is based in Dallas, TX with a hybrid schedule that rotates 2 weeks fully on site and 1 week remote.

Who You Are

• Bring at least 6 months of customer service experience
• Demonstrate exceptional communication skills and ability to engage with a diverse range of customers
• Exhibit warmth, empathy, and professionalism in every interaction
• Possess strong attention to detail and the ability to learn and retain information quickly
• Are comfortable using basic computer systems and following standard operating procedures
• Must have schedule flexibility to work three different shifts: 7 AM - 3 PM, 8 AM - 4 PM, and 10 AM - 6 PM

What You’ll Do

• Answer incoming calls from customers and retailers regarding after-sales servicing of products
• Provide accurate updates on service status and resolve inquiries with care
• Enter data into computer system and manage workflow steps efficiently
• Review service estimates with customers and process payment authorizations
• Perform administrative tasks such as scanning, filing paperwork, and documenting quality issues
• Prepare products for return to customers, including inspection and packing
• Greet customers and visitors to ensure a positive experience
• Escalate incomplete warranty issues and allocate service jobs to appropriate departments

What Success Looks Like

• Every customer receives a service experience that exceeds expectations
• Quality and productivity standards are consistently met
• Records are accurate and procedures are followed diligently
• You contribute to a positive, collaborative team environment
• Reliability and professionalism are demonstrated in all interactions

Salary Range: $50,000 – 52,000 annually, based on experience

Location: Dallas, TX – Hybrid (2 weeks on site, 1 week remote, rotating schedule)

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.

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