Call Center Representative Job at Lap of Love Veterinary Hospice, Remote

cml3NDFoSjRkdHlndGJUNFRPb0lrYmdyNEE9PQ==
  • Lap of Love Veterinary Hospice
  • Remote

Job Description

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

  • Provide customer service by engaging in positive interactions with pet families

  • Answer a high volume of customer service calls in a work from home/ remote environment

  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules

  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner

  • Meet all productivity, quality, and performance standards

  • Guide emotional conversations in a calm and peaceful manner

  • Go above and beyond to provide stellar customer service to pet families and our veterinarians

  • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines

  • Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

  • Experience working in high call volume, customer service, or call center environments

  • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom

  • Previous experience in a work-from-home environment or working with minimal peer interactions

  • High attention to detail and ability to adapt to new processes

  • Expected to be present for work, on time, every day for the entire duration of their shift

  • Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

  • Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
  • Ability to lift up to 15 pounds

Schedule

  • Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year

  • Schedule includes nights/weekends/holidays

  • Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

  • Medical Insurance Plans with 100% employee paid HSA option available
  • Dental and Vision Insurance Plans
  • Company Funded Wellness Resources (Mental, Financial, and Physical)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Long Term and Short Term Disability Insurance
  • Retirement Plan (Traditional 401k with 3% match & Roth 401k)
  • Generous Paid Time Off
  • Generous Paid Parental Leave
  • Bereavement Leave
  • Training & Development
  • Pet Insurance
  • Remote Work From Home

Compensation

  • This position is hourly non-exempt and is eligible for overtime
  • Hourly pay starts at $16.00 per hour

Job Tags

Remote job, Hourly pay, Holiday work, Temporary work, Shift work, Night shift,

Similar Jobs

American Welding and Gas

(8102) Class B CDL Delivery Driver - American Weding & Gas Job at American Welding and Gas

 ...Gas, Inc. ("AWG") has an immediate opportunity for Class B CDL Delivery Driver in Appleton, WI. This position requires a Class B CDL...  ...and accuracy of paperwork including but not limited to shipping papers and delivery tickets Ensure vehicles are appropriately placarded... 

Piedmont Airlines

Ramp Agent (Part-Time) Job at Piedmont Airlines

 ...airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Agent in our Ground Handling Department. The primary responsibility of the position is baggage handling and servicing aircraft in a... 

AbbVie

Material Handler III, UD Packaging, B2 Shift (7pm-7:30am) Job at AbbVie

 ...shift of 8 hours or more. Operate various types of material handling equipment including but not limited to forklifts, hand tools and...  ...may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),... 

Griswold Cuyahoga/Lorain

In-Home Caregiver Job at Griswold Cuyahoga/Lorain

Job Summary:The In-Home Caregiver at Griswold is responsible for providing compassionate and professional care to individuals in their homes in the in the Cuyahoga County and Lorain County areas. This is a full-time, hourly position with a focus on the health and wellness... 

DAVITA

Acute Hospital Registered Nurse Job at DAVITA

 ...your own care to be? If you haven't considered Nephrology before, read on as we think that you should. DaVita which is Italian for "giving life" is working to provide quality service to patients, partners, and teammates. Our mission is to be the Provider,...