Job Description

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position is responsible for checking in and out our owners and marketing guests in an efficient manner with guest service as the primary focus. He/she is responsible for exceeding our guests and owners expectations during the check in process by providing resort and area specific information. During the check in process, this employee needs to maintain the utmost integrity while providing a positive world class experience to our owners and guests. He/she will also be asking select guests to attend an informative sales presentation regarding the benefits of Holiday Inn Club Vacations.

ESSENTIAL DUTIES AND TASKS:

• The representative is responsible for producing qualified tours to our sales team.
• Ability to deal with irate and demanding guests/owners effectively, remaining focused on outcome and responding appropriately acquiring positive results in adverse situations on the telephone or in person.
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
• Ability to listen and understand guest/owner and anticipate their needs.
• Must have strong verbal and written skills to communicate to guests/owners.

• High school diploma or equivalent required.
• Minimum of three plus years of prior hospitality and customer service experience preferred.
• Must have excellent customer service and communications skills.
• Ability to listen and understand guest/owner and anticipate their needs.
• Teamwork focused.
• Self-directed
• Excellent attention to detail.
• Must have strong verbal and written skills to communicate to guests/owners.
• Ability to deal with irate and demanding guests/owners effectively, remaining focused on outcome and responding appropriately acquiring positive results in adverse situations on the telephone or in person
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.

#INDSA1 #ZRSA1

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