Job Description

Summary

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times
• Named one of America’s Greatest Workplaces by Newsweek in 2024.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
• Ranked among the Best Employers by State for Missouri.
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Additional Information about the position

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!
  • No cost eCare visits
  • Employer-provided mental health services for employees and eligible family members  

• Retirement with employer match up to 5%
• Tuition discounts and reimbursement available for continuing your education
• CoxHealth Fitness Center and Child Care discounts
• Opportunity to earn referral bonuses per hire for certain positions

Job Summary

• The Specialty Clinic Support Assistant at CoxHealth is responsible for answering specialty clinic inbound calls in a central location. Primary responsibilities include centralized patient scheduling services, record intake, triage of patient needs, and other duties related to ensuring patients can easily access their specialty care provider. The Specialty Clinic Support Assistant is the first point of contact for many patients and serves a critical role in establishing a great first impression.  

Job Requirements

• Education

  • Required: High school diploma or Equivalent

• Experience

  • Required: 1 year customer service experience

  • Required: 1 year as Contact Center Specialist I

• Skills

  • Ability to make decisions that are timely and will provide the best possible clinical outcome

  • Strong customer service skills that demonstrate empathy and concern

  • Have professional verbal and written communication skills

  • Ability to work independently and be self-directed to complete quality customer support in a timely manner

  • Possess excellent time management skills

  • Refer and coordinate services in an effort to deliver integrated health services

  • Proficient using computers, including all Microsoft programs

  • Promote the mission and values of CoxHealth

• Licensure/Certification/Registration

  • N/A

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