Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Benefits
Additional Information about the position
Job Summary
The Specialty Clinic Support Assistant at CoxHealth is responsible for answering specialty clinic inbound calls in a central location. Primary responsibilities include centralized patient scheduling services, record intake, triage of patient needs, and other duties related to ensuring patients can easily access their specialty care provider. The Specialty Clinic Support Assistant is the first point of contact for many patients and serves a critical role in establishing a great first impression.
Job Requirements
Education
Required: High school diploma or Equivalent
Experience
Required: 1 year customer service experience
Required: 1 year as Contact Center Specialist I
Skills
Ability to make decisions that are timely and will provide the best possible clinical outcome
Strong customer service skills that demonstrate empathy and concern
Have professional verbal and written communication skills
Ability to work independently and be self-directed to complete quality customer support in a timely manner
Possess excellent time management skills
Refer and coordinate services in an effort to deliver integrated health services
Proficient using computers, including all Microsoft programs
Promote the mission and values of CoxHealth
Licensure/Certification/Registration
N/A
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