Job Description

Overview Armavel is seeking a Salesforce Administrator to support a high-profile software development project for a large federal agency. The administrator will have responsibilities that include managing security, troubleshooting, and end-user support, with direct exposure to a key federal program and a focus on ensuring customer success with scalable solutions, processes, and applications. We work Eastern Time hours, but you will log in from Hawaii Standard Time (HST). Responsibilities Support the daily cross-functional operational readiness of the federal agencys shared Salesforce platform. Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary. Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations. Close out tier 1 cases which includes user creations, dashboard/report clean up and end user support issues. Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices. Monitor performance and scalability and refactor existing sub-optimal features. Create reports in Salesforce to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups. Train and support end users with the Salesforce application, and act as an escalation point for internal Salesforce issues. Requirements Certified Salesforce Administrator is required. Bachelors Degree is helpful but not required. 1+ years of Help desk or other experience working in a customer service capacity is helpful but not required. Experience with the Salesforce business workflow (different entities like opportunity, leads, account, assets, etc.) is helpful but not required. Must be a US Citizen, with the ability to obtain a US Security Clearance. What Makes You Great Willingness to work hard, learn new things, and take on a challenge Adaptability, humility, and a willingness to take ownership Strong customer service centered and the ability to collaborate within a cross-functional team. Ability to research and resolve problems efficiently and accurately. Excellent communications and presentation skills. Ability to interact professionally and productively with senior government officials. Strong attention to detail, organizational and time management skills. Self-starter and proactive Why this position is rewarding Fully remote workforce work from anywhere in the US! Youll get lots of work done, and work with a team that likes to hustle. You get to play a big part in important technologies being brought to an entirely new audience and get to work with some cool technology companies. Your work will benefit veterans. Company Description Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our companys growth and are our first priority in our hiring decisions. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Armavel, LLC

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