Job Description

Patrique Mercier Recruitment PT is pleased to offer a fantastic opportunity for an Italian Speaking Customer Support representative for our Mobile Banking Services Department. With the ethos 'With a new dawn comes your Next Job!', we strive to connect dedicated professionals with leading companies in the financial sector. In this crucial role, you will provide top-notch support to Italian-speaking customers, assisting them with inquiries related to mobile banking features, transactions, and account management. If you have a strong background in customer service and are excited about helping others navigate banking solutions in a digital environment, we would love to hear from you!

Responsibilities

• Deliver outstanding customer support to Italian-speaking clients regarding mobile banking services.
• Assist customers with inquiries related to app features, transactions, and account management.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions accurately and efficiently in the customer management system.
• Collaborate with technical teams to address and escalate issues as necessary.
• Stay updated on banking regulations and mobile banking enhancements to provide informed support.
• Contribute to a positive customer experience by providing clear and effective communication.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in banking or financial services.
• Strong communication and interpersonal skills aimed at delivering excellent customer experiences.
• Ability to handle sensitive customer information with confidentiality and professionalism.
• Knowledge of mobile banking applications and financial products is a plus.
• Capable of working in a fast-paced environment and juggling multiple priorities.
• A positive attitude and a dedication to helping customers succeed in their banking needs.

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