IT Helpdesk Analyst Job at Addison Group, Smyrna, GA

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  • Addison Group
  • Smyrna, GA

Job Description

Job Description

Addison Group is working with an engineering company in search for a temporary IT Helpdesk Analyst. This is a short term 12-14 week opportunity and onsite 5 days a week in Smyrna GA.

We’re seeking a Tier 1 Helpdesk Contractor to support hardware setup, device deployment, and day-to-day troubleshooting for end users in our Smyrna corporate office. This role is ideal for someone organized, personable, and customer-focused, who enjoys providing hands-on IT support and working with internal technicians and staff.

Key Responsibilities

  • Set up and configure new and replacement devices for new hires (Windows laptops, iPhones, iPads).
  • Prepare and program devices using company software such as WatchDog, Azure, Intune, and Company Portal.
  • Oversee automated device deployments in Intune; monitor and complete basic configuration steps as needed.
  • Track and manage equipment inventory, maintaining accurate records (serial numbers, local inventory spreadsheet, and system updates).
  • Support M365 (Microsoft 365) applications, including assisting with PowerPoint and device connectivity issues.
  • Respond to end-user calls and emails, resolving Tier 1 issues including:
  • Password resets
  • VPN access and connectivity
  • Hardware troubleshooting
  • Assist with onboarding and device setup for new hires and replacement staff.
  • Collaborate closely with team members to ensure smooth IT operations and customer satisfaction.

Benefits: Medical, Dental, Vision, 401(k)

Job Tags

Temporary work, For contractors, Work at office, Local area,

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