MIS Solutions, Inc. is a high-growth, entrepreneurial, information technology (IT) service firm offering unparalleled opportunities to advance your career. Join our team of friendly, high-energy professionals who love what they do! CRN Magazine has recognized MIS Solutions as one of the top 150 fastest growing Managed Service Providers in the United States.
Job Title: Helpdesk Support Technician (Level 2)
Reports to: Support Manager
Location: Suwanee, GA
We are seeking a Level 2 Helpdesk Support Specialist to join our dynamic workforce and help us reach new heights. This career opportunity is perfect for those who aim to join a team committed to fostering strong relationships, high accountability, and collaborative teamwork.
Duties and responsibilities
Requirements
1. Endpoint and Desktop Support
2. Network Fundamentals
3. Server and Infrastructure Support
4. Remote Tools & MSP Software
5. Security Awareness
Minimum Requirements
Certifications Preferred
Soft Skills / Client – Facing Skills
Working conditions
The Helpdesk Support Technician position usually works regular business hours but may be required to work additional hours to meet requirements. This position generally works in an office setting environment.
Physical requirements
Must be able to lift up to 15lbs
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