Job Description

Helpdesk Specialist

The ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring the smooth operation of IT infrastructure, and resolving software and hardware issues efficiently. This role requires strong analytical skills, a thorough understanding of operating systems, and experience with various help desk tools.

Duties

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Analyze and troubleshoot software problems, ensuring timely resolution to minimize downtime.
• Maintain an organized inventory of IT equipment up to and including ordering new equipment.
• Assist with desktop support tasks as needed.
• Collaborate with other team members both internally and externally to enhance the overall efficiency of IT operations.
• Conduct regular follow-ups with users to ensure complete satisfaction with resolved issues.

Requirements

• 2+ years’ experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows) and desktop applications (Microsoft Office Suite).
• Familiarity with IT infrastructure components and troubleshooting methodologies.
• Experience with SalesForce mandatory
• Proficiency in analyzing technical issues and providing effective solutions.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a focus on customer service.

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