Guest Services Agent Job at Innisfree Hotels, Pensacola, FL

cWlvLzB4OXljTitzdXJuNVF1Y09sTG9rNVE9PQ==
  • Innisfree Hotels
  • Pensacola, FL

Job Description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Hilton Pensacola Beach

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.

- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.

- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.

- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.

- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.

- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

- Be able to diffuse conflict or tense situations with guests.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail-oriented.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. Innisfree Hotels

Job Tags

Immediate start,

Similar Jobs

DAVITA

Registered Nurse RN Job at DAVITA

 ...Stamford,Connecticut,06902,United States of America Excellent Paid Training Provided! DaVita is seeking a full-time Registered Nurse (RN) who is looking to give life in an outpatient dialysis center! You can make an exceptional difference in the lives of our... 

Magellan Health, Inc.

Military Family Life Counselor Job at Magellan Health, Inc.

 ...support of Child/Youth at Fort Detrick military base in Maryland; candidate must be local...  ...families at military installations to include civilian expeditionary work force and their...  ...specifically waived by the FEDSIM COR, all contractor personnel providing counseling support... 

Belleville Police Department

ENGINEERING INTERN Job at Belleville Police Department

 ...storm water systems throughout the City, construction inspection for new road construction and street renovations, drainage issues, GPS/GIS field tracking, field surveys. ~ GPS/GIS field tracking, field survey and some design to include storm water systems. ~... 

Wake County Public School System

Biology/Life Sciences Teacher Job at Wake County Public School System

 ...system staff, students, parents, external agencies, vendors, and the community. EDUCATION, TRAINING, AND EXPERIENCE ~Bachelors degree in Education with appropriate subject area. CERTIFICATION AND LICENSE REQUIREMENTS ~ Hold or be qualified to hold a North... 

CRST

Diesel Truck & Trailer Mechanic Job at CRST

**Description****CRST is looking for full-time Class 8 Diesel Truck & Trailer Mechanics to join our team in Jurupa Valley, CA.****Why Join CRST as a Diesel Truck & Trailer Mechanic?**+ Competitive Starting Wages (Paid Bi-Weekly) *A final offer amount is dependent on...