Job Description

Our Generalist (Associate level) is a natural problem solver, and solutions/ outcome focused. You are a proactive operator and generalist, in nature and scope. You’re customer facing, willing to roll your sleeves up and do what it takes to get the job done no matter what the task is. No task is too big, or small.

This role is hands-on in ensuring members needs are met and that the day to day tactical tasks are complete to the highest standard. You'll do both physical work (heavy lifting, handy tasks) and customer facing work to ensure member's are delighted by their experience. This is no easy feat, and needs a flexible operator who wants to own and forge their career with us.

Each day is multifaceted, and new challenges and unfamiliar ambiguous asks will require you to think on your feet, build as you go and come up with scalable solutions working with budget restrictions and tight deadlines.

Front of house duties:

• Proactively assisting members and the site ops team.
• Conducting ad-hoc location tours for prospective members and matching our products to their needs; offering membership plans and ancillary services to prospective members as needed in the absence of the sales lead and community manager.
• Resolving day to day member issues and resolving ticket enquiries
• Ensuring event bookings, conference room bookings and site inquiries for folks who use these services.
• Maintaining checklists, operational manuals, workbooks, process documents, compliance documents and ensuring documentation is up to date as/ when learnings are surfaced.
• Ensuring a harmonious experience for all stakeholders

Back of house/ operational duties:

• Managing stock and inventory orders to keep site in good standing and operating smoothly. This includes making coffee, and facilitating our member experience days.
• Conducting handy tasks ad-hoc/ as needed including moving furniture, fixing technical issues, assembling items, decal sticker installs, door handle mechanism swap outs, pest control services, taking care of the building and facility needs.
• Running errands as needed day to day in Phoenix
• Lite janitorial work: daily bathroom maintenance, dishwasher, removing trash to the dumpster day to day, emptying out the refrigerator, cleaning up after members use a space

We’re looking for:

• Accountability: you think like an owner and act as an operator; you are flexible at rolling your sleeves up to get a task done regardless of what it is - you make it happen
• Logical and rationale thinking ability inc prioritization skills: you know what it will take to make an idea reality and the steps to getting the task complete keeping those impacted in the loop because you are a strong communicator
• Strong customer focus, sales aptitude, problem solving abilities and proactive solution orientation
• You have an eye for detail but don't get lost in it at the expense of an outcome - you recognize the importance of data accuracy and facts - and leverages these details to drive action and outcomes. You love deadlines, ambiguity and putting the details in place is a natural energizing experience for you.
• Technically savvy: Archie, Hubspot, Google for Work, Office, Excel, Canva, WhatsApp, MAC OS + Windows OS knowledge
• Heavy lifting and IT trouble shooting (can lift up 50lbs and use warehouse equipment, inc ladders)
• Excellent English + Spanish language abilities (written and spoken)

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