Job Description

Franchise Business Consultant Join to apply for the Franchise Business Consultant role at ServiceMaster® Brands . This opportunity combines a passion for service with a goal‑driven mindset to contribute to the growth of our franchisee network. Overview At ServiceMaster, we embrace a “Think Like An Owner” mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision‑making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career? Let’s build something great— together! What We Offer Medical, Dental, and Vision benefits starting the first day of the month following your date of hire 401(k) match 15 days paid time off and paid holidays, including 2 floating holidays Career growth and advancement opportunities Responsibilities Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee. Perform business evaluations. Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections. Provide training and advice on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, KPIs, pricing strategies, etc. Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources. Facilitate learning and sharing of best practices in a variety of formats, including group presentations and face‑to‑face training. Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. Provide action plans with timelines to resolve any system non‑compliance. Perform field audits for quality assurance. Assist Directors of Business Development in managing regional initiatives and projects, providing coaching and guidance for other consultants, and handling escalated issues, data gathering, reporting, and market expansion efforts. Act as lead for conventions and other events, representing the brand, owning content, programming, scheduling, and logistics. Represent the business unit in franchise councils and take ownership of various responsibilities within the council. Serve as primary liaison for franchisee renewals, collections, insurance, royalties, etc. Operate a motor vehicle when traveling for field audits, site visits, and related activities. Qualifications Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution. Sales experience in the service industry preferred. Multi‑unit franchise operations or strategic business planning experience preferred. Valid, permanent driver’s license from state of residence and a clean driving record (no DUI‑related violations in the past 5 years and no more than three moving violations in the past 3 years). Business and financial acumen. Strategic and innovative thinking skills. Project management, organization, multi‑tasking, and prioritization skills. Coaching and influencing skills. Executive presence with the ability to speak publicly (e.g., facilitation of workshops, training sessions, and large group settings). Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Ability to review financials and key metrics to determine a corrective course of action. Ability and willingness to travel as needed, including overnight stays. Bachelor’s degree in business or related field, or equivalent combination of education and experience. Master’s degree preferred. 5+ years of experience in business operations management or related field. Work Location This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Compensation Details The wage range for this role is estimated at $100,000 to $110,000 plus bonus, based on factors such as skills, experience, and licensing. The range may vary depending on geographic differential and individual factors. About ServiceMaster Brands ServiceMaster® Brands® is a leading franchise provider of needs‑based residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, the company supports over 3,200 franchisees across 4,600+ locations, serving more than 1,000,000 homes and businesses each year. ServiceMaster operates seven brands across 50 states and nine countries, generating more than $3.5B in system‑wide sales. Equal Employment Opportunity It is the policy of ServiceMaster Brands to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or other protected classifications, in accordance with all applicable laws. If you are unable to complete this application due to a disability, please contact us at atweacknowledge@servicemaster.com for accommodation or an alternative application process. California Applicants Background checks are required. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 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