Job Description
COMPUTER SUPPORT ANALYST (WORKING TITLE: TECHNICAL ANALYST) - 43005021
Agency: Financial Services
Working Title: COMPUTER SUPPORT ANALYST (WORKING TITLE: TECHNICAL ANALYST) - 43005021
Pay Plan: Career Service
Position Number: 43005021
Salary: $50,000.00 - $70,000.00
Posting Closing Date: 11/26/2025
Location: Tallahassee, FL, Leon County
Division: Florida Palm Project
Open Competitive Employment Opportunity
CLASS TITLE
COMPUTER SUPPORT ANALYST
DIVISION
Florida Palm Project
What is Florida PALM?
The Florida PALM Project (the Project) is an enterprise project to replace the State of Florida’s legacy accounting, payroll and cash management systems, using an enterprise resource planning solution. The Department of Financial Services (DFS) is leading this statewide initiative, which impacts stakeholders and users of the State’s financial data including all State agencies.
Who are we?
We are an innovative team of experts specializing in financial operations, business analysis, project management, change management and stakeholder relations. Working as part of the team at Florida PALM provides a great opportunity to be part of a mission-driven organization that strongly supports its employees’ professional growth and development through training opportunities and knowledge sharing. You will also be able to see your work directly support the transformation of business processes supporting Florida State government.
To learn more about the Florida PALM Project, visit our website at
Special Notes
Seven (7) years relevant work experience in Information Technology (particularly in legacy and service-oriented architecture integration) is required . A postsecondary degree in a relevant discipline (Information Technology, Management Information Systems, Computer Science) may be used as an alternative for the years of experience on a year-for-year basis.
Additional Requirements
Minimum of three (3) years or more experience in the software development lifecycle including technology requirements gathering, configuration, development, testing and implementation of systems.
Excellent written and verbal communication skills.
Experience in monitoring batch processes.
Experience and understanding of database querying language such as SQL or programming languages.
Experience in performing technical validations and reviewing application development documents.
Experience with identifying and reporting incidents to leadership.
Preference
Applicants with experience with ServiceNow or a similar ticketing system.
This position requires a security background check, including fingerprint as a condition of employment.
The salary range for this position is $50,000.00 - $70,000.00 annually. Employees of the Department of Financial Services are paid on a monthly pay cycle.
Responses to qualifying questions must be clearly supported. Omission, falsification, or misrepresentation will be cause for immediate elimination from the selection process.
Minimum Qualifications
Relationship Building – Establishing and maintaining effective working relationships with others.
Communication – Effectively communicating, both verbally and in writing, to individuals or groups.
Information Organization – Finding ways to structure or classify multiple pieces of information.
Identifying Downstream Consequences – Determining long-term outcomes of a change.
Systems Evaluation – Looking at many indicators of system performance.
Identification of Key Causes – Identifying factors that must be changed to achieve a goal.
Computer/Tools – Knowledge of computer software, including applications, proficiency in Microsoft Office Suite, especially Excel.
Ability to plan, organize and conduct workshops, seminars, and training classes.
Ability to research, interpret and prepare reports, presentations, and other documents.
Proactive attitude with willingness to learn and adapt to new challenges.
Understanding database querying language such as SQL.
Experience with software development lifecycle.
Familiarity with programming languages.
Exposure working within PeopleSoft using tools like PeopleTools, PS query and SQL.
Analytical mindset with a strategic approach to problem-solving.
A proactive approach to identifying opportunities for improvement and innovation.
Brief Description Of Duties
Serve as a Solution Center expert role.
Monitor and respond to requests in a timely, courteous and professional manner, recommending support request escalations.
Identify support needs through collaboration with Project team members and agency end users.
Accurately track and record support request information in ServiceNow.
Act as the single point of contact on all assigned support requests, including escalated ones, between the solution center and end user.
Provide ongoing support and training to end‑users, ensuring smooth adoption of new systems and processes.
Create Knowledge Articles.
Perform Technical Validations to ensure technical requirements satisfy required functionality.
Articulate findings and recommendations to non‑technical stakeholders, requiring clear, concise, and effective communication.
Collaborate with cross‑functional teams to troubleshoot technical issues.
Collaborate with cross‑functional teams to design and implement solutions that enhance operational efficiency.
Review comprehensive documentation including process flows, user guides, technical specifications and manuals.
Prepare reports and presentations to communicate findings and recommendations.
Oversee batch production processes and monitor batch production jobs.
Ensure that batch processing completes successfully.
Monitor scheduler related incidents and develop and recommend changes to the scheduler database.
Capable of doing initial research/triaging of Application/Interface job failures using tools available within PeopleSoft or other applications.
Notify stakeholders as required in the Run Book or other supporting documentation of success and failure of batch jobs.
Perform active maintenance and regular reviews to improve effectiveness of the Run Book.
Analyze and recommend system methods to improve online, operational, batch, and interface performance of the applications.
Communicate with interface partners on technical issues.
Notify functional team of any interface related issues.
Stay current with industry trends and technologies to enhance analytical skills and contribute to team discussions.
Communicate impediments and potential issues to the Solution Center Manager as appropriate.
Stay current on updates to Florida PALM, knowledge base information, and solution center policies.
Participate in end user meetings and engagement activities.
Draft Solution Center related communications for manager approval.
Veterans’ Preference
Under Chapter 295, Florida Statutes, eligible candidates will receive preference in employment for Career Service vacancies.
All documentation is due by the close of the vacancy announcement.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Government Administration
The State of Florida is an Equal Opportunity Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
#J-18808-Ljbffr State of Florida
Job Tags
Full time, Work experience placement, Work at office, Immediate start,