Job Description

Job Title: Airline Tower Operations Manager 

Job Location: San Francisco-USA-94128 

Work Location Type: On-Site 

Salary Range: $90,452.79 - 113,065.59

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Summary

Our transportation team is the backbone of our operations, ensuring that our meals are delivered with the utmost care and precision. And who better to lead this team than our transportation manager, who ensures that everything runs like clockwork?

As an Operations Manager for Transportation at LSG Sky Chefs, your role is to ensure the smooth and efficient control of all transportation activities in accordance with customer policies and requirements. Additionally, you will be required to ensure compliance with customer specifications, quality standards, FDA, HACCP, safety, health, environmental, and other regulations.

How You’ll Make an Impact

• Act as the primary liaison between LSG Sky Chefs and airline tower teams (especially United Airlines) to ensure seamless flight coordination and catering delivery.

• Lead day-to-day ground operations , including ramp safety, vehicle dispatching, and time-critical loading/unloading near aircraft.

• Manage and develop a team of drivers, dispatchers, and logistics personnel with a focus on accountability, real-time decision-making, and performance.

• Monitor on-time performance (OTP) and proactively solve any issues in flight catering coordination, scheduling, or delivery.

• Enforce strict compliance with airport safety, FAA, TSA, DOT, FDA, USDA, and HACCP regulations.

• Collaborate with airline tower control, flight operations, and internal production teams to maintain tight delivery windows in a dynamic airside environment.

• Oversee equipment availability, fleet readiness, and scheduling for airside vehicle routing.

• Lead daily briefings with key stakeholders and represent the transportation function during airline audits or operational reviews.

What We Look For in a Candidate

• 3–5 years of leadership experience in airline operations, airport logistics, or transportation dispatch.

• Direct experience collaborating with airline control towers, flight schedules, and airside service delivery.

• Strong leadership presence—able to communicate clearly, assertively, and respectfully with union and non-union teams.

• Familiarity with airport ramp procedures, tarmac operations, and ground equipment management.

• Proficiency in routing or fleet software (e.g., VPS, Telematics, TMS).

• Knowledge of compliance standards including FDA, DOT, FAA, HACCP, OSHA, and TSA.

• Bachelor’s degree preferred or equivalent operations/military/aviation leadership experience.

• Good knowledge of Microsoft Office and Windows-based computer application
  
  

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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