Job Description

Job Description

Our client is a reputable hospital in Boston seeking a dedicated and detail-oriented Administrative Assistant to provide direct administrative and clinical support to a medical professional. This is an excellent opportunity for an entry-level professional eager to work in a fast-paced, patient-centered environment and grow within the healthcare field.

Key Responsibilities:

• Manage the medical professional’s clinic schedule, including patient appointments, cases, and meetings.
• Coordinate operating room bookings, imaging studies, and pre-/post-operative appointments.
• Maintain calendar and ensure all appointments are accurately documented and confirmed.
• Serve as the first point of contact for patients via phone, email, and in person.
• Answer questions, provide appointment reminders, and help patients navigate next steps in their care.
• Obtain and verify patient information and insurance prior to visits.
• Prepare and manage patient charts, medical records, and prior authorizations.
• Process referrals, forms, and follow-up paperwork in a timely and HIPAA-compliant manner.
• Work closely with the team and other departments to ensure seamless care coordination.
• Support the clinic during in-person visits (e.g., rooming patients, preparing documentation).
• Assist in tracking surgical cases, follow-ups, and cancellations.
• Ensure that patient experience aligns with hospital’s standards of excellence.

Qualifications:

• Bachelor's degree in health science, health administration or psychology preferred.
• No prior clinical experience necessary – ideal for recent graduates or those looking to enter healthcare.
• Must have prior customer service experience.
• Strong organizational skills with attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Compassionate, dependable, and team-oriented.

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