Job Description

About Asbury

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the  Most Guest Centric Automotive Retailer .  At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as  o ne of the best places to work by both Newsweek and US News & World report. 

Herb Chambers Cadillac Warwick has am immediate opening for an assistant automotive service advisor . The assistant role is the liaison between customers and the service department in a car dealership or repair shop .  They greet customers, assess their vehicle's needs, communicate those needs to technicians, and manage the service process.  Their responsibilities include scheduling appointments, creating repair orders, explaining necessary repairs, providing cost estimates, and ensuring customer satisfaction.  

Key Responsibilities:

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  Greeting customers, understanding their concerns, and clearly explaining recommended services.  

   

• Service Coordination:

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  Scheduling appointments, creating repair orders, and coordinating with technicians.  

   

• Technical Communication:

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  Translating technical information about vehicle repairs into understandable terms for customers.  

   

• Cost Management:

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  Providing accurate cost estimates for repairs and communicating potential cost savings.  

   

• Customer Satisfaction:

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  Ensuring customers are satisfied with the service and addressing any questions or concerns.  

   

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and knowledge of automotive systems.
• Problem-solving skills and the ability to handle customer complaints.  

#servicesupport

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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